Step 1: Self-Empathy – understanding your own feelings and needs.
Step 2: See the conflict through the eyes of the other people involved.
Step 3: Brainstorming of possible strategies that could meet both your needs.
Step 4: Envisioning the best outcomes for the scenarios you anticipate facing.
Step 5: Role-play practice.
This process prepares you to be effective and focused, even in the hot seat.