The art of handling difficult conversations

Our one-day introduction workshop to  NVC Mediation will be facilitated by internationally certified NVC trainer and mediator Karen Ras of Vine Coaching (the Netherlands), along with trainer and mediator Sarah Dekker of Language that Works (South Africa).

This workshop provides an experience with the language, skills and consciousness of Nonviolent Communication (NVC) applied to mediating all types of conflict whether you are one of the people in conflict or you are supporting others in conflict:

  • personal and family relationships
  • business/organizational
  • community

You will learn the approach to NVC mediation and training, originated by NVC founder Marshall Rosenberg, Ph.D. and developed by John Kinyon and Ike Lasater.

Develop the capacity for centeredness and presence in the midst of conflict, and the skills to mediate from a language of compassion.

At the heart of the training is the conviction that one’s ability to be with conflict and to intervene effectively involves learnable skills; and that when applied holistically a person can produce connection and compassionate resolution both internally and externally, whether in formal or informal mediation settings.
The workshop involves two integral dimensions:

  1. a mediation model for facilitating conflict conversations
  2. a process for transforming enemy images within individuals

This training will focus primarily on the mediation model for facilitating conflict conversations. Core to the training is a three-chair learning model that creates an experiential environment with multiple modes of practice, real time feedback, in-the-moment coaching and self-directed learning:
Learn how to:

  • Increase your capacity for returning to presence in the midst of intensity
  • Help others resolve conflict
  • Successfully mediate the conflicts in your own life

Learn a proven framework, practical skills and confidence.

  • In conflict role plays, you will learn by doing and receiving feedback from multiple perspectives. You will have the chance to play mediator and conflict party, with rotating roles for optimal learning. In the mediator role, you will practice staying present and connected with yourself moment-by-moment and get real-time coaching from the trainers as well as feedback from those in the conflict party roles and from those observing. As conflict party or observer, you then have the opportunity to move into the mediator’s chair and put into practice what you have just learned.
  • There is a back-and- forth flow between experiential doing and harvesting of the learning from each role play and practice situation. Trainers demonstrate, coach, facilitate and share their perspective and experience throughout, thus modelling the very skills they are offering.

Prerequisites: This is a beginner NVC mediation workshop and the basics of NVC will not be covered. However, anyone who is already familiar with the basics of NVC is welcome to register for the workshop. Others can participate in the NVC introductory 6-week course offered by Sarah Dekker in February/March. Contact us if you’re interested in creating a bespoke training for your work team.

Dates: Saturday 13 January
Time: 9.30am – 5pm
Venue: Cape Town, tbc
Cost:R950 for individuals, R1250 for Not-for-Profits and R1450 for Businesses
Organizers: Vine coaching & training, Utrecht, the Netherlands and Language that Works, Cape Town, South Africa

Register form: 1-day introduction workshop to NVC Mediation Workshop

Fill in the form to register for the event
Special Requests:
We will be providing vegetarian refreshments. Please let us know of any dietary requirements you may have.


Karen RasThese past six years of my life have been dedicated to Compassionate Communication and I have completed various Nonviolent Communication trainings in the Netherlands and abroad. Integrating NVC into my personal and my work life, led to my certification as a CNVC Trainer in May 2017.Education for young and old is my core business. After completing my teacher training program I worked with students who needed extra support, care and guidance. Touched by what I was able to contribute to their lives, I studied Pedagogy and completed.



Sarah_DekkerSarah Dekker is a partner and trainer at Language that Works in Cape Town and trained in Nonviolent Communication and Mediation.Sarah also serves as an executive board member of Tri-Nexus SCS, a South African not-for-profit dedicated to social empowerment, using principles of NVC.  Sarah was first introduced and drawn to practicing NVC in 2003 and has actively facilitated practice groups, mediations and workshops in Cape Town and Gauteng since 2012.Prior to this she worked in communications and marketing in both the corporate and non-profit sector for fourteen years. She studied Language & Cultural Studies at the University of Utrecht, including Visual, Conflict and Gender studies.  She was a Regional Business Achiever Awards finalist in 2014 with the BWA SA. She is a certified facilitator for Gender Equity & Reconciliation International. Sarah is passionate about contributing to healing, connection and understanding between all beings.